Privacy Policy

This Privacy Policy applies only to customers and users who use HDmodels’ online services. For this reason, HDmodels has this document which illustrates how users’ personal data are processed and protected. Any changes made to this Privacy Policy can be found online.

How are users’ personal data used?

By providing their personal data, the user consents to their use by HDmodels so that the company can fulfill the commitments undertaken with users and provide them with the requested service. Personal data is necessary in order to:

• Create a personal account at hdmodels.it (using, for example, the name and email address)

• Process orders through online services (using, for example, the name, postal address, date of birth and bank information)

• Send notifications on the status of deliveries via text messages (using for example your mobile number)

• Send marketing offers, such as newsletters and catalogs (using, for example, the email address, name and postal address)

• Contact users in case of problems relating to the delivery of items (eg using the telephone number and postal address)

• Respond to requests for information from users and inform them of new services or related changes (eg using the email address)

• Notify the winners of competitions organized online (using, for example, the email address, name, postal address and telephone number)

• Manage the account by carrying out credit checks (using, for example, the name, postal address and date of birth)

• Analyze personal data to provide users with marketing offers and relevant information (eg using name and shopping habits)

• Be able to verify that users are of legal age and can make online purchases (using, for example, the date of birth)

• To send you surveys through which you can influence our offer and our services (e.g. e-mail address)

Personal data is kept only for the time necessary to provide users with the requested services or as required by law. After these terms, the personal data will be deleted. Steel Models cannot delete personal data in case of legal archiving requirements, such as accounting rules or for other legal reasons that require data retention, for example ongoing contractual relationships.

Find out more about data protection regarding credit and fraud prevention agencies.

What rights does the user have?

The user has the right to request information relating to their personal data stored by HDmodels. If the data were incorrect, incomplete or irrelevant, they can request their correction or deletion. Once a year, the user has the right to request written documentation relating to the personal information stored by HDmodels regarding accounting. To request this documentation, write to HDmodels Customer Service. The user can at any time revoke his consent to the processing of personal data by the company for marketing purposes (such as sending catalogs, newsletters or offers). You can contact the company by sending a letter to HDmodels at 3DZ Roma s.r.l., Via Filippo Nicolai 24 00136 Rome or an email to [email protected]

Who has access to the data?

HDmodels does not transfer, sell or exchange users’ personal data with third parties for external marketing purposes. The data sent to third parties, for example the freight forwarders who deal with the delivery of the goods, are used by HDmodels only to fulfill the commitments undertaken with the users. HDmodels may also provide users’ personal data to organizations such as credit rating agencies or debt collection agencies for the purpose of enabling credit rating checks, identity checks and debt collection.

How is personal data protected?

HDmodels adopts the technical and organizational measures necessary to protect users’ personal data from loss, manipulation, unauthorized access and so on. The company constantly adapts security measures based on technological advances and developments. In HDmodels data protection is guaranteed by encryption. The SSL (Secure Sockets Layer) protocol allows you to encrypt all information exchanged between seller and buyer.