Terms & Conditions

This document contains the general terms and conditions on the basis of which the use of the website www.hdmoldels.it is offered to users, which offers operating in the retail trade of 3D models.

1. Definitions
   To enable a complete understanding and acceptance of these terms and conditions, the following terms, singular and plural, will have the meaning indicated below:
   
   • Owner: 3Dzroma S.R.L., with registered office in Via Filippo Nicolai, 24 - 00136 Rome, Fiscal Code 12766841006, VAT number IT12766841006, PEC address This email address is being protected from spambots. You need JavaScript enabled to view it.
   • Application: the HD Models website (https://www.hdmoldels.it/)
   • Products: the products and services provided to the user by the Owner
   • User: any person who accesses and uses the Application
   • Consumer User: the natural person of legal age who concludes a contract for purposes unrelated to his/her business, trade, craft or professional activity possibly carried out
   • Non-Consumer User:  the adult natural person or legal person who concludes a contract for the performance or for the needs of his business, commercial, craft or professional activity
   • Conditions: this contract which governs the relationship between the Owner and the Users and the sale or supply of the Products offered by the Owner through the Application.
2. Scope of the Terms
   The use of the Application implies acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and / or any other note, legal notice, information published or referred to therein, he will not be able to use the Application or the related services.
   The Conditions can be modified at any time.
   The applicable Conditions are those in force on the date of transmission of the purchase order or request for supply of a Product.
   Before using the Application, the User is required to read the Conditions carefully and to save or print them for future consultation.
   The Owner reserves the right to vary at its discretion, at any time even after the User's registration, the graphic interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the 'Application, communicating to the User, where necessary, the relative instructions.
3. Purchase or supply request through the Application
   All the Products offered through the Application are described in detail in the relative product pages (quality, characteristics, availability, price, delivery times and costs, supply times, ancillary charges, etc.). There may be some errors, inaccuracies or small differences between what is published on the Application and the real Product. Furthermore, any images of the Products are only representative and do not constitute a contractual element.
   Purchases and/or requests for supply of one or more Products through the Application are permitted for both Consumer Users and non-Consumer Users.
   Natural persons can make purchases and/or supply requests only on condition that they are of age. For minors, every purchase and/or request for the supply of Products through the Application must be examined and authorized by the parents or by those exercising parental responsibility.
   The offer of the Products through the Application constitutes an invitation to offer and the order sent by the User will be valid as a contractual purchase proposal and/or supply request, subject to confirmation and/or acceptance by the Owner as described in following. Therefore, the Owner will have, at its sole discretion, the right to accept or not the User's order without the latter being able to object or complain about anything for any reason and/or reason.
   The contract for the sale or supply of the Products is understood to be concluded with the acceptance by the Owner of the User's contractual proposal. The Owner will accept the User's contractual proposal by sending the order confirmation to the e-mail address indicated by the User or by viewing an order confirmation web page, in which the date of the order, the User's data, the characteristics and availability of the Product, the price or the method of calculating the price, any additional charges and ancillary taxes, the delivery and execution times, the delivery address, the times and any delivery costs, the methods for exercising the right of withdrawal or its possible exclusion and the guarantee.
   The contract for the sale or supply of the Products is not considered effective between the parties in default of what is indicated in the previous point.
   In the event that the Product is not available, the Owner will inform the User of the new delivery or supply terms, asking if he intends to confirm the order or not. It is understood that the contract will be considered completed in relation to the Products accepted by the Owner.
   The User undertakes to verify the correctness of the data contained in the order confirmation and to immediately notify the Owner of any errors and will keep a copy of his order, the relative confirmation and the Conditions.
4. Registration
   To take advantage of the features of the Application, Users must register by truthfully and completely providing all the data requested in the relevant registration form and fully accept the privacy policy (https://www.hdmodels.it/privacy-policy/ ) and the Conditions.
   The User has the responsibility to keep his/her login credentials, which must be used exclusively by the User and cannot be transferred to third parties. The User undertakes to keep them secret and to make sure that no third party has access to them and to immediately inform the Owner in the event that he suspects or becomes aware of an improper use or undue disclosure of the same.
   The User guarantees that the personal information provided during the registration procedure is complete and truthful and undertakes to hold the Owner harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by part of the User of the rules on registering with the Application or on the retention of registration credentials.
5. Account cancellation and closure
   The registered User can stop using the Application at any time and deactivate his/her account or request its cancellation by sending a written communication to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling customer service on +39 0639736835.
6. Prices and Payments
   For each Product, the price including VAT, if due, is indicated. If the nature of the Product makes it impossible to calculate it in advance, the methods for calculating the price are indicated.
   Furthermore, all possible taxes, additional costs and delivery costs will be indicated, which may vary according to the destination, the chosen delivery method and/or the payment method used. If these expense items cannot reasonably be calculated in advance, there will be an indication of which expenses will be charged to the User.
   The Owner reserves the right to modify, at any time, the price of the Products and any additional costs. It is understood that any price changes will in no case affect the contracts already concluded before the change.
   The User undertakes to pay the price of the Product in the times and ways indicated in the Application and to communicate all the necessary data that may be requested.
   The Application uses third-party tools for payment processing and does not in any way come into contact with the payment data provided (credit card number, cardholder name, password, etc.).
   Should these third-party tools deny payment authorization, the Owner will not be able to supply the Products and cannot be held responsible in any way.
7. Billing
   The User who wishes to receive the invoice will be asked for billing data. For the issuance of the invoice, the information provided by the User, which he declares and guarantees to be true, will be used as proof, releasing the Owner from any and all indemnity in this regard.
8. Methods of delivery of material Products
   The material Products and/or digital goods supplied on a material medium will be delivered to the address indicated by the User, in the manner and within the term chosen or indicated on the Application and indicated in the order confirmation. Unless otherwise specified, the delivery terms specified in the order confirmation indicate the period of time usually necessary to deliver the Product from the moment the courier takes charge.
   In the event that it is not possible to supply the Products requested, prompt notice will be given by e-mail to the User, with an indication of when it is expected to be able to deliver them or of the reasons which make the supply impossible.
   If the User does not intend to accept the new term or delivery has become impossible, he may request a refund of the amount paid which will be credited promptly in the same payment methods used by the User for the purchase within a maximum of 14 days from the date on which the Owner has become aware of the refund request.
   Upon receipt of the Product, the User is required to verify its conformity with the order placed as well as the integrity of the packaging. In the event that there is evident damage to the packaging and/or to the Product, the User may refuse delivery of the Product and may return it at no cost to him. Once the delivery document has been signed, the User will not be able to make any objection regarding the external characteristics of the delivered Products.
   The Owner will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-performance of the contract due to force majeure.
9. Methods of providing services
   The Owner will provide the services to the User, in the manner and within the terms indicated on the Application and reported in the order confirmation.
   In the event that it is not possible to provide the requested services within this period, the User will be promptly notified by e-mail, with an indication of when it is expected to be able to provide them or the reasons that make the provision impossible.
   If the User does not intend to accept the new term or the supply has become impossible, he can request a refund of the amount paid which will be credited promptly in the same payment methods used by the User for the purchase within a maximum of 14 days from the date on which the Owner has become aware of the refund request.
10. Exclusion of the right of withdrawal of non-consumer users
    The non-consumer user does not have the right to withdraw from the contract for the sale or supply of the products. The User expressly acknowledges that the indication of a VAT number in the order automatically qualifies him as a non-consumer User, for whom the right of withdrawal is not provided.
11. Right of withdrawal of Consumer Users from the purchase of material Products
    Only the Consumer User who for any reason is not satisfied with the Product has the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the Product, by sending a written communication to e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it., using the optional withdrawal form referred to in the following article or any other written declaration.
    In the case of separate delivery of several Products, ordered by the Consumer User with a single order, the 14-day term for exercising the right of withdrawal starts from the day on which the last Product was received.
    In the event of withdrawal, the Consumer User must return the Product to the Owner, without undue delay and in any case no later than 14 days from the date on which he communicated his decision to withdraw from the contract. The Consumer User will only bear the direct cost of returning the Product, unless the Owner has declared that he will bear it.
    In the event of a correctly exercised withdrawal, the Owner will reimburse the payments received from the User, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the day on which the User communicated his wish withdraw from the contract.
    The Owner is not required to reimburse delivery costs, if the Consumer User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.
    The Owner, unless he has offered to collect the Product himself, may withhold the refund until he has received the Product or until the Consumer User has demonstrated that he has sent it back.
    The Holder will not accept the return in the event that the Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear, absence of integral elements of the product (accessories, , etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs to the sender.
12. Right of withdrawal of Consumer Users from the purchase of services
    Only the Consumer User who for any reason is not satisfied with the Product has the right to withdraw without any penalty and without specifying the reason within the term of 14 days starting from the date of conclusion of the contract, by sending a written communication to e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it., using the optional withdrawal form referred to in the following article or any other written declaration.
    In case of withdrawal exercised correctly, the Owner will reimburse the Consumer User for the payments received, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the date on which the User communicated withdraw from the contract.
    In the event of a request for the provision of a service, the Consumer User acknowledges and agrees to lose the right of withdrawal after the complete provision of the service if the provision began with his express agreement and with the acceptance of losing the right to withdrawal after the service has been performed, pursuant to art. 59, lett. a) of the Consumer Code. Furthermore, the Consumer User acknowledges and agrees to lose the right of withdrawal if he has requested that the service begin during the withdrawal period, pursuant to art. 51, paragraph 8.
    Where the provision of the service has not been fully performed and the Consumer User wishes to withdraw from the contract, he is still obliged, pursuant to art. 57, paragraph 3 of the Consumer Code, to pay the Owner an amount proportional to what has been done up to the moment in which he has exercised the right of withdrawal.
13. Optional form to exercise the right of withdrawal
    The User can withdraw using the following form which must be completed in its entirety and sent to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. before the expiry of the withdrawal period:
    I hereby communicate the withdrawal from the sales or supply contract relating to the following product __________
    Order number:_______
    Ordered on: _______
    Name and surname: _______
    Address: ______
    Email associated with the account from which the order was placed: ____________________
    Date: __________
14. Warranty of Material Products for Non-Consumer Users
    In relation to the material Products, the guarantees for defects of the thing sold, the guarantee for promised and essential quality defects and the other guarantees provided by the civil code with the relative terms, forfeitures and limitations (articles 1490) will be applied to non-consumer users. et seq. cc).
15. Guarantee of conformity of material Products for Consumer Users
    The legal guarantee of conformity is recognised, provided for by articles 128-135 of the Consumer Code, for all Products sold through the Application that fall into the category of "consumer goods", as governed by art. 128, paragraph 2 of the Consumer Code: any movable property, even to be assembled, except i) goods subject to forced sale or in any case sold in other ways by the judicial authorities, including by delegation to notaries, ii) water and gas, when not packaged for sale in a limited volume or specific quantity, iii) electricity.
    The legal guarantee of conformity is reserved for Consumer Users only.
    The Owner has the obligation to deliver to the Consumer User Products compliant with the sales contract. The Products are presumed to be in conformity with the contract if, where relevant, the following circumstances coexist:
    
    • are suitable for the use for which goods of the same type are normally used
    • conform to the description made by the Owner and possess the qualities of the goods that the seller has presented to the Consumer User as a sample or model
    • present the usual quality and performance of a good of the same type, which the Consumer User can reasonably expect, taking into account the nature of the Product and, where appropriate, the public declarations on the specific characteristics of the Products made in this regard by the Owner, the manufacturer or its agent or representative, especially in advertising or on labelling
    • they are also suitable for the particular use desired by the Consumer User and which has been brought to the attention of the Data Controller at the time of conclusion of the contract and which the Data Controller has accepted also for conclusive facts.
16. Any faults or malfunctions caused by accidental events or by the responsibility of the Consumer User or by use of the Product that does not comply with its intended use and/or with the provisions of the attached technical documentation are therefore excluded from the scope of the guarantee of conformity.
    The lack of conformity that occurs within 24 months from the date of delivery of the Product must be reported within 2 months from the date of discovery of the defect.
    Unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. After 6 months, the Consumer User will have to provide proof that the damage did not originate from an incorrect or improper use of the Product.
    Pursuant to art. 130 of the Consumer Code, in the event of a lack of conformity of the Product, the Consumer User has the right to restore the conformity of the Product, free of charge. To this end, the Consumer User can choose between repairing the Product or replacing it.
    This right of choice cannot be exercised if the requested remedy is objectively impossible or excessively onerous. Furthermore, the Consumer User has the right to an adequate reduction in the price or termination of the contract, only if one of the following situations occurs: i) repair and replacement are impossible or excessively expensive; ii) the Owner has not repaired or replaced it within a reasonable time; iii) the replacement or repair has caused significant inconvenience to the Consumer User.
    If the Consumer User intends to take advantage of the remedies provided by the guarantee of conformity, he must send a written communication to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling customer service on +39 0639736835.
    The Owner will promptly respond to the communication of the alleged lack of conformity and will indicate to the Consumer User the specific procedure to follow, also taking into account the product category to which the Product belongs and/or the reported defect.
17. Industrial and Intellectual Property Rights
    The Owner declares to be the owner and/or licensee of all intellectual property rights relating and/or pertaining to the Application and/or the Contents available on the Application. Therefore, all trademarks, figurative or registered and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, contents relating to the Application are and remain the property of the Owner or its licensors and are protected by applicable trademark laws and related international treaties.
    The Conditions do not grant the User any license of use relating to individual contents and/or materials available therein, unless otherwise regulated.
    Any reproductions in any form of the explanatory texts and of the Contents of the Application, if not authorized, will be considered violations of the intellectual and industrial property rights of the Owner.
18. Warranty Disclaimer
    The Application is provided "as is" and "as available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will meet the needs of Users or that it will not never interruptions or will be free of errors or it will be free of viruses or bugs.
    The Owner will work to ensure that the Application is available uninterrupted 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and/or operational at any time or for any period . Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons completely unrelated to the Owner's will or due to force majeure events.
19. Limitation of Liability
    The Owner cannot be held responsible towards the User, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet beyond its control or that of its suppliers.
    Furthermore, the Owner will not be liable for damages, losses and costs suffered by the User following the non-execution of the contract for reasons not attributable to him, since the User is only entitled to a full refund of the price paid and any ancillary charges supported.
    The Owner assumes no responsibility for any fraudulent or illegal use that may be made by third parties of credit cards and other means of payment, as it does not in any way come into contact with the payment data used (number of credit cards, holder's name, password, etc.)
    The Owner will not be responsible for:
    
    • any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User that is not a direct consequence of the breach of the contract by the Owner
    • incorrect or unsuitable use of the Application by Users or third parties
    • the issue of incorrect documents or fiscal data due to errors relating to the data provided by the User, the latter being solely responsible for the correct insertion
20. In no event can the Owner be held responsible for a sum exceeding double the cost paid by the User.
21. Major force
    The Owner cannot be held responsible for the failure or delayed fulfillment of its obligations, for circumstances beyond the reasonable control of the Owner due to force majeure events or, in any case, to unforeseen and unforeseeable events and, in any case, independent of its will .
    The fulfillment of the obligations by the Owner will be considered suspended for the period in which events of force majeure occur.
    The Owner will perform any act in his power in order to identify solutions that allow the correct fulfillment of his obligations despite the persistence of force majeure events.
22. Linking to Third Party Sites
    The Application may contain links to third party sites/applications. The Owner does not exercise any control over them and, therefore, is in no way responsible for the contents of these sites/applications.
    Some of these links may refer to third party sites/applications that provide services through the Application. In these cases, the general conditions for the use of the site/application and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.
23. Privacy
    The protection and processing of personal data will take place in accordance with the Privacy Policy which can be consulted on the page https://www.hdmodels.it/privacy-policy/
24. Applicable law and jurisdiction
    The Conditions are subject to Italian law.
    For non-Consumer users, for any dispute relating to the Application, execution and interpretation of these Conditions, the court of the place where the Owner is based is competent.
    For Consumer Users, any dispute relating to the application, execution and interpretation of these Conditions will be devolved to the forum of the place where the Consumer User resides or has elected domicile, if located in the territory of the Italian State, without prejudice to the right for the User Consumer to appeal to a judge other than that of the "consumer forum" pursuant to art. 66 bis of the Consumer Code, competent for the territory according to one of the criteria set out in articles 18, 19 and 20 of the civil procedure code.
    Without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, at the deadline for returning the Products, in the event of exercise of this right, the methods and formalities of communicating the same and the legal guarantee of conformity.
25. Online Dispute Resolution for Consumer Users
    The Consumer User residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve in a non-judicial manner any dispute relating to and/or deriving from contracts for the sale of goods and the supply of services entered into on the web. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract stipulated online. The platform is available at the following address: ec.europa.eu/consumers/odr/

Date 07/06/2023